Privacy Policy

1. Introduction

AdZoora ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

Information You Provide Directly

• Account Information: Name, email address, phone number, company name, and password when you create an account
• Contact Information: Phone number, email address when you sign up for SMS notifications or contact us
• Payment Information: Billing address and payment method details (processed securely by our payment processor)
• Communications: Messages you send us, including support requests and feedback

Information Collected Automatically

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Information: Pages visited, features used, time spent, click patterns
• Location Information: IP address, general geographic location (with your consent for precise location)
• Cookies and Tracking: Cookies, web beacons, and similar technologies for analytics and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

4. SMS/Text Message Communications

What SMS Messages We Send

If you opt in to receive SMS messages from AdZoora, you may receive:

• Transactional Messages: Account notifications, order confirmations, appointment reminders, status updates
• Customer Service Messages: Responses to your inquiries, support notifications
• Marketing Messages: Promotional offers, discounts, and news (only if you explicitly opt in to marketing)

How We Collect SMS Consent

We collect your consent to receive SMS messages through:

• Web forms where you enter your phone number and check the consent box
• Account registration flows
• Keyword opt-in (texting START or SUBSCRIBE to our number)

Message Frequency and Charges

• Transactional messages: 1-4 messages per month, depending on your account activity
• Marketing messages (if opted in): Up to 4 messages per month
• Message and data rates may apply based on your mobile carrier plan

Opting Out of SMS

You can opt out of SMS messages at any time by:

• Replying STOP to any SMS message from us
• Contacting us at support@adzoora.app
• Updating your communication preferences in your account settings

After opting out, you will receive a confirmation message. You will no longer receive SMS messages unless you opt in again.

Getting Help

Reply HELP to any SMS message for assistance, or contact support@adzoora.app.

SMS Consent Data We Store

For compliance and audit purposes, we maintain records of:

• Phone numbers that have opted in
• Timestamp of consent
• Source of consent (which form or method)
• The consent language shown at opt-in
• Opt-out requests and timestamps

5. Information Sharing

We do NOT sell your personal information. We may share information in the following circumstances:

• Service Providers: Third parties that perform services on our behalf (payment processing, email delivery, SMS delivery, analytics)
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a machine-readable copy of your data
• Opt-Out: Opt out of marketing communications at any time
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, contact us at privacy@adzoora.app.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice (such as email notification).

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@adzoora.app
• Support: support@adzoora.app